Privacy Policy

Last updated: January 2025

This Privacy Policy describes how Ecomaze Inc. ("Ecomaze", "we", "us", "our") collects, uses, and discloses your personal information when you use our services.

1. Information We Collect

We collect information you provide directly, including:

• Account Information: Name, email address, company details (for business users).
• Customer Information: Names and phone numbers of customers you add for order updates.
• Mobile Information: If you opt in to receive SMS alerts, we collect your phone number and consent status to send transactional order updates and optional promotional alerts.
• Order Data: Order numbers, order status, fulfillment milestones, and return/refund events.

2. How We Use Your Information

• Provide, maintain, and improve our order update Services.
• Send transactional SMS order updates (with explicit consent).
• Send optional price-drop and discount alerts (with separate promotional consent).
• Use AI models to optimize send timing and message relevance.
• Send order confirmations, reminders, and follow-up messages.
• Communicate important updates about your account or orders.
• Monitor and analyze trends, usage, and activity to improve our Services.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.

3. SMS Communications

If you provide explicit consent to receive SMS order updates, we will send you transactional messages regarding your orders. Message frequency varies based on your order activity.

Message Types: We send order confirmations, shipping updates, delivery notifications, return/refund updates, and optional price-drop/discount alerts. We never send marketing or promotional SMS without explicit additional consent.

Opt-Out: You may opt out of SMS at any time by replying STOP to any message. Upon opt-out, we will process your request immediately, cease sending SMS right away, and send a confirmation message.

Opt-In: You may opt in by completing our SMS subscription form and providing your explicit consent. We will send a confirmation message upon successful opt-in.

4. Message Examples

Examples of SMS messages we may send:

• "Ecomaze: Order #10482 confirmed. We’ll text you when it ships. Reply STOP to unsubscribe."
• "Ecomaze: Order #10482 shipped via UPS. Track: https://example.com/track/10482"
• "Ecomaze: Order #10482 delivered today at 2:14 PM. Need help? Reply HELP."
• "Ecomaze: Price drop alert — Running Shoes are now 20% off. Use code SAVE20. Reply STOP to opt out."

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. SMS consent records and phone numbers are retained indefinitely for compliance purposes, or until you request deletion. Order data is retained according to your business needs.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal data.
• Rectify inaccurate personal data.
• Request deletion of your personal data.
• Object to processing of your personal data.
• Withdraw consent for SMS at any time (reply STOP).

7. Contact Us

Ecomaze Inc.
EIN 39-3118146
Registered office: 5142 N ACADEMY BLVD UNIT 4322, COLORADO SPGS, CO 80918, USA
Email: privacy@ecomaze.space